I build AI systems that work in production, not demos that look good in PowerPoints.

The Journey

2008-2011:

Started in media as a sub-editor at Aaj TV while studying International Relations. Got interested in technology, started learning networking on the side. Taught Cisco fundamentals at Haidri Academy while working in news.

Made the switch: Left journalism for technology in 2011.

2011-2012: First Tech Role

Hardware and network support at Legend International. Basic IT work, but learned how systems actually break in production.

2012-2017:

Joined Axact as Engineer, promoted to Senior Engineer.

Key work:

  • Migrated legacy Windows infrastructure to Linux
  • Implemented CI/CD pipelines (Bamboo, Bitbucket)
  • Managed 100+ business-critical applications on VCenter
  • Database migrations (SQL, MySQL)
  • Backup solutions (Veeam)

2017-2019:

Senior Consultant at Xsentrix Pro.

Key work:

  • Migrated client workloads from on-premises to cloud
  • Containerization strategies
  • Security integration in CI/CD
  • International client management

2019-2022:

Started as Principal Engineer, promoted to Associate Distinguished Engineer.

Key work:

  • Managed applications on 100,000+ VMs and Kubernetes deployments
  • Automated workflows for Nginx, Apache, Varnish, MySQL, Redis
  • Architected multi-tiered setups for high-traffic sites
  • Built internal knowledge base (800+ articles)
  • Improved ticket resolution times by 40%

2023-2025:

As Senior Engineer II, transitioned from infrastructure to AI systems.

Built in this period:

  • AI Support Deflection System
  • AI QA Agent
  • AI Support Co-pilot
  • Internal knowledge base expansion
  • Automated signup verification

2025-Present:

Promoted to Staff Engineer. Leading AI initiatives full-time.

Current work:

  • Maintaining 5 production AI systems
  • Building Cloudways MCP Server (testing)
  • Developing multi-agent customer health system
  • Mentoring engineers
  • Strategic planning with leadership

Education

University of Karachi Post Graduate Diploma, Computer Science (2010-2011)

University of Karachi Bachelor of Arts, International Relations (2006-2008)

Certifications

Certified Kubernetes Administrator Cloud Native Computing Foundation, August 2023

Fundamentals of the Service Mesh Buoyant (creators of Linkerd)

Technical Skills

AI & Machine Learning: Python, LangGraph, Google ADK, Multi-agent systems, RAG pipelines, FAISS, MCP Protocol, Redis queuing, PII sanitization, Analytics integration

Infrastructure & Cloud: Linux, Kubernetes, Docker, AWS, GCP, DigitalOcean, Linode, CI/CD, GitOps, Argo (CD, Events, Workflows), Service Mesh, Terraform, Pulumi

Databases & Caching: MySQL/MariaDB, ProxySQL, Redis, Vector databases

Web & Performance: Nginx, Apache, Varnish

Other: Bash, Go (learning), Git, API design

What I’m Good At

Technical:

  • Building multi-agent AI architectures
  • Infrastructure at scale (managed 100K+ VMs)
  • API design and integration
  • System reliability engineering

Business:

  • Translating technical work into business value
  • ROI analysis ($270K+ proven savings)
  • Stakeholder communication
  • Team leadership and mentoring
  • Strategic planning

What I’m Still Learning:

  • Advanced ML model optimization
  • Better estimation (still too optimistic on timelines)
  • Balancing perfectionism with shipping
  • Entrepreneurship fundamentals

Last updated: December 2025